The thing slowing you down isn’t the product. It’s the operation underneath it.
For scaling fintech and SaaS teams whose operations haven’t caught up to their growth. A former VP of Operations steps in part-time to make the back office scale as fast as the front, then builds the system so it runs without heroics.
Growth outran your operations, and every new customer now adds more manual work.
Everything routes through one person
Key processes live in someone’s head and their inbox. When they’re out, work stalls; when they leave, you’re exposed. The business can’t scale past their capacity.
Manual work grows with every deal
Onboarding, reconciliation, reporting, renewals, each new customer adds steps done by hand. Headcount climbs to keep up, and margin quietly goes with it.
No one owns the operating rhythm
There is no clear cadence for how the company plans, measures, and course-corrects. Decisions get made late, on instinct, without the numbers in front of you.
A seasoned operator in the seat, part-time, building the system so it stops needing me.
I step in as your fractional COO, take the operational load off the founder, and put the processes, metrics, and rhythm in place so the business runs on a system instead of on one person, then hand it back stronger than I found it.
- Operating model & process design
- Metrics, reporting & operating cadence
- Systems & workflow automation
- Team structure & clear accountability
Operations that scaled from startup to unicorn, and held.
More on operations from Field Notes.
When does a founder actually need a fractional COO?
A discount is a permanent decision your team makes in the time it takes to lose a deal.
Building ops that survive the next funding round
How a tiered model with overages gave reps a lever before discounting, and quietly drove upsell.
Reconciliation is how fast you find out you’re wrong
How value-based pricing recovers margin that cost-plus quietly leaves on the table.
Your payment stack is a P&L line, not plumbing
Flat pricing feels fair. It usually means your highest-value customers are overpaying to cover everyone else.
A simple way to start.
Scoping call
A short, focused conversation about where operations stand today and what you are trying to unlock.
Diagnostic & plan
A clear read of how your operation runs now and a prioritized plan you can act on right away.
Build & embed
Hands-on work to put the changes in place, and the operating rhythm to keep them working after I step back.
She’s an operator first. She doesn’t hand you a framework and leave – she stays in it until the work is actually done.
Is your operation keeping up with your growth?
A 30-minute call, no pitch – we pinpoint where value is leaking and what to fix first. You leave with the system, not a dependency. I take on only a small number of fractional clients at a time.
Book a CallEvery engagement is led by Neta Pyasi, former VP of Operations at Benevity ($1B to $3B+ in volume) and an early operator at Solium (acquired by Morgan Stanley).